WHAT HAPPENS IF I DO NOT RECEIVE MY PACKAGE?

If you do not receive your package by end of business hours on the expected arrival date, let us know and we will open a service ticket on your behalf with Canada Post. In the unlikely event that your parcel is deemed lost, we will send you a replacement package at no...

CAN I ADD/EDIT/CANCEL MY ORDER?

You can only edit your order before payment is made. If you have already paid, you can make a separate order for the additional items you would like—or you can cancel the order and the e-Transfer to make an entirely new order.

WHEN WILL MY ORDER BE SHIPPED?

NationWide Delivery Guarantee: All orders are guaranteed by Canada Post to arrive on time, with the exception of Newfoundland, Nunavut, and the Northwest Territories. (For more details: Xpresspost FAQs) Same Day Shipping: Payment must be received before 10am...

OUT OF STOCK ITEMS AND CUSTOM ORDERS

If you’d like to purchase items in a quantity that is currently unavailable online, please feel free to contact customer service with your order request at: [email protected]  and we’ll happily accommodate whenever possible.  Inquiries for custom products are...

HOW WILL MY ORDER BE PACKAGED?

Your order will be discretely packaged with the utmost care to protect and maintain your privacy. We use discreet mail envelopes and non-descriptive boxes, there is absolutely no indication of what is inside.
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