If you do not receive your package by end of business hours on the expected arrival date, let us know and we will open a service ticket on your behalf with Canada Post. In the unlikely event that your parcel is deemed lost, we will send you a replacement package at no...
If you are tracking your package and it looks like it is headed to the wrong city, please contact us at [email protected] as soon as you notice this so we can get your package on its way to you! If you’re tracking your package on the Canada Post website and it...
No, we do not ship outside of Canada.
Yes, you must live in Canada and have a valid Canadian address to ship products to. We do not ship to hotels.
Yes, once your package has been shipped you can track your parcel from the Dashboard. Your parcel tracking number will be activated once it is processed by the post office.
If you receive a parcel that is damaged, please send a photo and short description to [email protected] so our team can rectify the issue as soon as possible. 