If you are tracking your package and it looks like it is headed to the wrong city, please contact us at [email protected] as soon as you notice this so we can get your package on its way to you! If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion, as postal employees have to manually enter each postal code in the system; if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1–2 days.